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Q&A

  • Exchange

    aaronvincent0905@gmail.com | Hits 16
    • Hi! I would like to replace some of the items I bought from your store. Here is my order number 20210626_PE6_0000165 that I made last July 26, 2021. Here are the items that I would like to exchange: 26196 - Coolmax Dry Banding Denim Jeans 26438 - Soiten hidden banding denim jeans 22926 - Cool Cooling Banding Pants Cream 22926 - Cool Cooling Banding Pants Black 22926 - Cool Cooling Banding Pants I want all of them to be exchanged to Large. 27601 - Labelle Lettering Cotton Short T shirts - from Beige to White Thank you so much for your help!
  • JOGUNSHOP | 2021-07-12

    Dear customer,

    Appreciate for shopping

    Apologize for that you requested exchange but we won`t recommend for exchange process because need a long time
    If you want to exchange the size, you have to pay shipping fee Canada -> 한국, 한국 -> Canada
    Usually, we recommend just new order because of if you select for return , have to pay shipping fee Canada -> KOREA and will subtract initial shipping fee + domestic shipping fee $2.5
    / *If total under $200, will deduct $2.5

    How can I help you??

    Thank you
    Have a nice day :)

  • comments 0Hits 1
    "27168[111]ThanksgivingWrinkleFreeRoundLongSleeveTeebrf...
    [Minsu Kim]
  • comments 1Hits 1
    "27678CooberencrackHenryneckShirtbrfontstylefontsize11p... (1)
    [qian tan]
  • comments 1Hits 8
    24314 side cut keypoint denim pants (1)
    [aaronvincent0905@gmail.com]
  • comments 1Hits 26
    order has not shipped (1)
    [essa10468wbx@gmail.com]
  • comments 1Hits 20
    Exchange (1)
    [aaronvincent0905@gmail.com]
  • comments 1Hits 16
    Exchange (1)
    [aaronvincent0905@gmail.com]
  • comments 1Hits 51
    Is my order shipped yet? (1)
    [Celvin Chen]
  • comments 1Hits 40
    Tracking Number (1)
    [Justin]
  • comments 1Hits 34
    Checking on shipping status (1)
    [Justin]
  • comments 1Hits 54
    how long does it take? (1)
    [Yunsung Choi]
  • comments 1Hits 72
    Awaiting shipment (1)
    [Tae Hoon Ha]
  • comments 1Hits 72
    Order 20210224_IE0_0000030 (1)
    [Alex Chun]
  • comments 1Hits 64
    about oder 20201217_AE9_0000031 (1)
    [Adriana Edelman]
  • comments 1Hits 84
    Did not receive item (1)
    [Adriana Edelman]
  • comments 1Hits 81
    Tracking Number (1)
    [Andy Nguyen]
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