Delivery
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Q. When can I get the product?
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A. On average, it takes 5 to 7 days
to prepare the product and 5 to 7 days to deliver the order.
Please note that warehousing may be delayed depending on the quantity of each
product or product purchased.
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Q. How can i measure the shipping
cost?
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A. If you purchase more than More than $200. you'll receive free shipping benefits.
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Q. How can I track the delivery?
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A. You can track your shipment by
clicking Log In > Check Order History > Confirm Shipping Number.
(When the shipment is completed, the tracking information link will send the
invoice number to the email address, and if you click it, it will be
connected to the tracking site.)
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Q. How can i modifiy the delivery
infomation?
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A. Please fill out the information
that needs to be revised accurately on our CS bulletin board and e-mail.
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Q. What is the overseas delivery
process?
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A. Confirm Order > Ordering a
product > Product preparation > International Logistics Center Shipment
> Overseas delivery > Customs clearance > Shipping to address
(Delivery may be delayed depending on the customs clearance procedures of
each country.)
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Q. What should I do when customs
duties occur?
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A. In JOGUNSHOP, the purchased product is shipped from Korea by overseas delivery, so tariffs and VAT may occur upon receipt.
Since the amount of customs duties and VAT is confirmed in customs clearance, it can't be confirmed in advance, and JOGUNSHOP is We cannot be responsible for the occurrence of tariffs.
The recipient must pay directly.
* If you refuse to receive or request a return due to the burden of customs duties, you will be refunded after returning the product and deducting the domestic shipping cost.
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Q. I'd like to want to make an
additional purchase before strart delivery. What should I do?
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A. You have to cancel the order you
already paid for and reorder it.
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Order
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Q. Can I order even if a
non-member?
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A. Our shopping mall possible the
purchase to member and non-member
In the case of non-members, you can only check the order with the order
number, and if you don't remember the order number, please leave your email
address and contact information at jogunshop_cs@naver.com and we
will check and answer.
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Q. When purchased the order from a
non-member, How can I check the order?
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A. You can check it in Login >
Non-member Order History Inquiry.
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Q. How can I check the order list?
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A. After logging in, you can use
the login > My Page > Order details of the top menu.
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Q. How can cancel the order?
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A. Please send an e-mail to jogunshop_cs@naver.com or leave on the 1:1 Inquiry.
(However, the cancellation is possible only when the order is preparing the
products)
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Refund
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Q. How can I refund?
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A.The refund process will be
completed within 5 days
If you cannot check the refund amount, please leave an inquire to jogunshop_cs@naver.com or 1:1 Inquiry.
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Q. How can I cancel the order
before delivery?
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A. Order cancellation is possible
during the product preparation stage, so if you request it through jogunshop_cs@naver.com
or 1:1 inquiry board at order cancellation is possible.
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Return
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Q. When I received the product and
then if I want to return it, what should do?
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A. Please register by writing down
the product name, order number, name, and e-mail you wish to return through
1:1 inquiry or jogunshop_cs@naver.com.
[In this case of a return, you must request received within 7 days from the
date of receipt]
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Q. If I recieved the defective
product, How can I reqeust the return it?
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A.When you receive a defective
product, please contact us 1:1 inquiry or register it through jogunshop_cs@naver.com.
[Please attach the order number, name, e-mail, and photo of the defective
product]
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Exchange
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Q. How can I change the product
before delivery?
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A. "A. If you exchange it before
delivery, please contact to 1:1 inquiry or jogunshop_cs@naver.com.
[ Please leave the product information of Order number, Product name, Name,
wish exchange the product ]
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Q. What should I do when I want to
exchange products?
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A. If you have already shipped or
received the product, you will have to make 1:1 inquiries or register it
through jogunshop_cs@naver.com within 7 days from the date of receipt, and you will have
to pay for the round-trip shipping.
[ When you request it Please leave the information of Order number, Product
name, Name, wish exchange the product ]
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Payment
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Q. What is the payment method?
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A. We provide payment systems such
as EXIMBAY,PAYPAL, Please understand that payment is not possible except for
the PG system provided.
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Out of stock
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Q. Can I change it to another
product when the product is sold out?
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A. You can change the only same
product, impossible the another product.
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Q When the product is sold out, if the product
is canceled, it falls short of the free delivery policy standard, so what
should I do with the shipping fee?
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A.If the amount of free shipping fee
is not satisfied due to the occurrence of sold-out products among the ordered
products, should subtract the shipping fee in the product price and then
process the refund.
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Etc
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Q. When I purchased the order
forgot the applting the coupon, How can I do it?
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A.If you want to apply the coupon,
you would cancel the order and then process the reorder
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